Consultant
Frank Saxby
Over 20 years experience as a HR director/ Practice director within the legal sector.
About
Thomas Telman
Thomas Telman works with managing partners, partners and COOs in law and accountancy firms who know something is affecting performance but haven't been able to name the source.
Built from what leaders didn't see
Andre first encountered the problem in legal recruitment. He placed two solicitors in a City firm. Both entered the same environment. Within six months, both wanted to leave — citing culture, silos and poor leadership.
What struck him was that those weren't the cause. They were what the gap looked like from where the solicitors were sitting. Leadership had a different account of the same firm, and neither version was wrong. They just weren't seeing the same situation.
The harder question was what leadership had missed before those resignations became visible.
That gap became the starting point for Thomas Telman.
From first indication to confirmed gap
Blind Spot Self-Assessment
Six questions. Two minutes. A quick read of which operational situations may be generating friction you haven't been able to see clearly.
Take the Self-AssessmentOperational Diagnostic
A deeper diagnostic that measures how you read each of the six operational situations and identifies where the pattern is likely costing the firm.
Explore the Operational DiagnosticTrustLytics®
The same diagnostic runs with your team. The output shows where their experience of each situation diverges from your reading of it, which commercial areas are carrying the cost, and where the calibration work needs to happen.
Explore TrustLytics®
A view shaped by hearing both sides of the firm
Andre's background in private practice handling personal injury cases and working in legal recruitment gave him an unusual vantage point. He heard directly from the people leaving professional services firms, and saw how differently leadership read the same situation.
The gap between how a leader reads a situation and how the people around them experience it became the founding logic of TrustLytics®.
The Team
Consultant
Punum Telford
Non practicing solicitor with 6 years experience as an emotional intelligence expert.
Systems Manager
Marco Lewis
The founder of Marco Digital has over 10 years of specialised experience in Digital Marketing and a Masters in Marketing.
Inside the Blind Spot Brief
Ongoing thinking about the patterns that shape everyday work
The Conversation You Think You've Already Had
The intent is almost always good. Staying close to something that matters, checking the output before it goes out, being available if something needs adjusting, all of it comes from a genuine wish to protect the quality of the work. That's the intent, and it's a reasonable one.
Read the brief on LinkedIn (opens in a new tab)Subscribe to the Blind Spot Brief
Not ready yet? The Blind Spot Brief goes out every Thursday — practical analysis of the situations and patterns that affect performance in law and accountancy firms.
Subscribe to the Blind Spot Brief (opens in a new tab)