The problems costing your firm money are often the ones you can't see yet.
Inconsistent time recording, write-downs, and unexpected resignations. Most firms know the costs. Few can name the source.
The source is operational — the everyday situations where work is reviewed, assigned, escalated and followed through.
Built for managing partners and partners in law and accountancy firms of 25 to 250 people.
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See what that looks like in practice
Knowing something is wrong is not the same as knowing where to focus.
Engagement surveys measure how people feel about the firm. 360s measure how people rate you. Neither identifies which day-to-day situations are generating friction or what that friction is costing.
Six questions. Two minutes. Find out where your firm is exposed.
The assessment covers six operational situations. It shows you which ones may be generating friction, which commercial areas are carrying the cost, and where to focus next.
If the assessment identifies exposure worth investigating, a Diagnostic Call is the next step.
After the first indication
A possible blind spot needs a closer look.
The six-question Self Assessment is a starting point. The Operational Diagnostic goes deeper into the recurring situations where work is reviewed, assigned, escalated and followed through.
It helps identify where a pattern may be creating friction, what that pattern is costing the firm, and where to focus next.
Explore the Operational DiagnosticAdd the team perspective
The same work can look different from where you sit.
TrustLytics® runs the same diagnostic with your team. It compares how you read each of the six situations with how they experience them — showing where the gap is and which commercial areas are carrying the cost.
Explore TrustLytics®The work appears to be moving as intended.
The same situation may be creating friction.
